Privacy Policy

1. Scope

This Privacy Policy describes how After Hours CallBot (“we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit afterhourscallbot.com (the “Site”) or use our software, dashboards, telephony-related features, and related services (together with the Site, the “Services”).

2. Personal information we collect

Depending on how you interact with us, we may collect:

• Account & contact data: name, email address, phone number, company name, password or authentication tokens, billing address, and payment-related identifiers (payment card data is typically processed by our payment processor, not stored on our servers).
• Service & usage data: configuration settings, call logs, recordings or transcripts if you enable such features, timestamps, duration, routing metadata, AI prompts or scripts you supply, and in-app activity used to operate and improve the Services.
• Device & technical data: IP address, browser type, operating system, device identifiers, and diagnostic logs.
• Communications: messages you send to support, feedback forms, or sales inquiries.
• Cookies & similar technologies: as described in Section 6.

3. How we use personal information

We use personal information to:

• Provide, maintain, secure, and improve the Services;
• Create and manage accounts, authenticate users, and process payments;
• Communicate about updates, security alerts, billing, and support;
• Detect, prevent, and address fraud, abuse, or technical issues;
• Comply with law and enforce our terms; and
• Analyze usage in aggregated or de-identified form where permitted.

4. Legal bases (EEA/UK visitors)

If applicable privacy laws require a “legal basis,” we rely on one or more of: performance of a contract; legitimate interests (for example, securing our Services and understanding product usage), balanced against your rights; consent where required; and legal obligation.

5. How we share personal information

We may share personal information with:

• Service providers & subprocessors who assist us (for example, hosting, analytics, email delivery, customer support tooling, payment processing, fraud prevention, and voice or AI infrastructure providers).
• Professional advisors (lawyers, accountants) under confidentiality obligations.
• Authorities when required by law, legal process, or to protect rights, safety, and security.
• Business transfers in connection with a merger, acquisition, or asset sale, subject to appropriate safeguards.

We do not sell your personal information as “sale” is commonly understood for money consideration.

6. Cookies & analytics

We and our partners may use cookies, local storage, pixels, and similar technologies for essential operation, preferences, security, and aggregated analytics. You can control cookies through your browser settings; blocking some cookies may affect functionality.

7. Retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data category and configuration (for example, call recordings you choose to store).

8. Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is 100% secure.

9. Your choices & rights

Depending on your location, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. California residents may have additional rights under the CCPA/CPRA (for example, to know categories collected, request deletion subject to exceptions, and opt out of certain sharing—though we do not sell personal information in the traditional sense). To exercise rights, contact [email protected]. We may verify your request as permitted by law.

10. Children

The Services are not directed to children under 16 (or the age required in your jurisdiction). We do not knowingly collect personal information from children. Contact us if you believe we have done so in error.

11. International transfers

If you access the Services from outside the United States, your information may be processed in the United States or other countries where we or our providers operate. Where required, we use appropriate safeguards for cross-border transfers.

12. Third-party links

The Site may link to third-party websites or services. Their privacy practices are governed by their own policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on the Site and update the “Last updated” date. Material changes may require additional notice under applicable law.

14. Contact us

Questions about this Privacy Policy: [email protected]